Shipping and Delivery Sino manages the shipping of all mould tools from our factory in Shenzhen to our customer’s factory door. Usually, we ship by sea freight via Felixstowe or by air freight if an express delivery is required by the customer. Once the mould tool has reached the UK, we will arrange all internal transport from Felixstowe or the customer’s local airport, and we will handle all customs clearance documentation. Our UK sales & technical support office based in Solihull, Birmingham, are always available to answer any shipping questions and to help customers track their mould tool deliveries. Tools are normally shipped directly to our customer, however occasionally moulds are sent directly to our UK toolmaker for degreasing and preparation for bulk production.